Your beauty business deserves a team. You shouldn't have to build one alone.

Everything on the business side of your beauty business: replying to DMs and comments in your voice, answering booking inquiries, appointment confirmations and reminders, following up with leads who didn't book, reactivating past clients, requesting reviews, managing your email inbox and brand outreach, updating your CRM or booking system, scheduling and posting approved content, e-commerce customer support, and general admin. What they don't do: anything requiring a license — medical advice, treatments, or clinical judgment stay with you and your team.

Not at all. Creators are one of the six groups we support — alongside makeup artists (bridal especially), salons, lash/nail/brow studios, medspas and aesthetic clinics, and beauty e-commerce brands. The common thread isn't follower count; it's a beauty business where the owner has become the bottleneck.

Yes — with a clear line we never cross. Your licensed providers handle everything clinical: medical judgment, treatment advice, consultations, approvals, and compliance. Our employees support the business around that — scheduling, reminders using your approved scripts, follow-up, review requests, CRM updates, inbox, and content coordination. We set up approved scripts and escalation rules with you during onboarding, so nothing medical is ever improvised.

Yes — it's the single most requested task. You share your tone, prices, policies, and go-to answers — screenshots of past replies or even voice notes work. Your employee learns your voice fast, replies as your brand, flags anything unusual to you, and never freelances answers to questions you haven't approved. Followers rarely notice the difference — except that replies now come in minutes.

Yes. Your employee can work as a remote receptionist — answering calls, taking booking requests over the phone, returning voicemails, confirming appointments, and handling routine questions with your approved scripts. If a caller needs you (or, for medspas, a licensed provider), they take a message and escalate. If phone work is a priority, tell us on your call — we'll match you accordingly, including how they sound on the phone if that matters for your clientele.

You do — and that's by design. They're your dedicated employee: you assign the work, set priorities, and direct how things get done, just like any team member. What we take off your plate is everything that makes employment heavy: payroll, contracts and HR on our side, making sure they show up, watching for performance drift, and fast replacements if needed. You also get a dedicated account manager to step in if things ever aren't going smoothly. So: you run the work, we run the employment.

Yes. Your employee can answer inquiries, share your availability, book directly inside your system, send confirmations and reminders, handle reschedules, and follow up with no-shows. You stay in full control of your calendar rules — they just work them.

Video editing is its own service with its own dedicated editors — see the Video Editing page. Your remote employee handles the posting side: scheduling and publishing approved content, captions on-platform, and community replies.

Our team members work remotely from countries around the world, recruited and trained in-house by My Beauty Office. Every employee is fluent in English, trained on the standards of beauty businesses in the countries we serve, and works your business hours. If accent-critical phone work matters to you, tell us on your call and we'll factor it into your match.

Yes — and we're glad you asked, because it matters to us too. Our team members are paid competitively and fairly for their local markets, with stable schedules, ongoing training, and real growth paths. Remote roles like these are sought-after careers, not gig work. People stay with us because they're treated well — and that's exactly why the quality holds.

No — and we built this company specifically to be the opposite of that. "Cheap" outsourcing means untrained workers, no management, no accountability, and high turnover. Our model is: recruit carefully, train thoroughly, pay fairly, support properly. The reason our pricing is accessible isn't that people are underpaid — it's that remote work removes the overhead of a local hire (payroll taxes, benefits, office space, your unpaid training time). You save money because the model is efficient, not because anyone is exploited.

Every employee passes applications, English and communication assessments, live interviews, and reference checks — then completes our Beauty Employee Training Course: tonality and professionalism, service types and terminology, booking and CRM tools used in beauty, and DM, phone, and inquiry etiquette. To be clear: this training gives them context on how good service and operations work in beauty businesses across the countries we serve — it doesn't replace your onboarding. You'll still train them on your specific tasks, tools, prices, and policies, starting in your trial week.

We rematch you — quickly and without drama. Because we recruit and train continuously, there's always a trained bench behind your hire. Your scripts and materials are yours and carry over, so a rematch doesn't mean starting over. And your first week is a free trial, so you'll know early.

Yes — most clients start there. Part-time is 20 hours a week at $499/month, which comfortably covers DMs, bookings, and follow-up for most solo artists and studios. You can move to full-time (45 hrs/week) whenever you're ready.

Typically 1–3 weeks from your call, depending on your needs and the right match: we match your employee — Training Course fundamentals complete — and your free trial week starts. You use that week to onboard them: walk them through your prices, policies, and tools on real tasks. If you need faster, tell us on the call — sometimes we can move quicker.

Your employee arrives with our general beauty training done — professionalism, tonality, and how beauty businesses run. Your specific scripts, prices, and policies come from you: most owners just share what they already send clients, and the employee picks it up within days. No formal scripts? Screenshots of past replies or a few voice notes are plenty to start with.

Almost certainly. Our team works daily in GlossGenius, Vagaro, Fresha, Square, Boulevard, Acuity, Calendly, Shopify, and most major booking/CRM tools. If you use something unusual, your employee learns it during the trial week — real tasks, inside your real tools.

Carefully, and within limits you set. Employees work with the minimum information needed for scheduling and follow-up, under your privacy practices, with role-appropriate privacy training. Clinical records and medical details stay with your licensed team, and we'll align on data access, approved scripts, and escalation rules — including signing appropriate agreements — during onboarding. Bring your compliance questions to the call; we take them seriously.

No — and be wary of anyone who does. What we can promise: every inquiry answered fast (the data says speed is where most bookings are lost), every lead followed up, reminders that cut no-shows, past clients reactivated, and content actually posted. Those are the inputs that grow bookings. Our free trial week exists so you can see the difference before you pay.

Very — our founder spent years recruiting, training, and managing remote professionals for businesses across North America. My Beauty Office focuses that experience on one industry: every process here — the hiring bar, the training course, the account management — comes from placements that already worked.